Most of these people are looking for handouts and don’t have a legitimate complaint. Please understand that
we’re not talking about the one one-off situation or legitimate complaint, we’re talking about habitual drainers of
your resources and bottom line.
Lets take a look at a message board example that we have come across. It’s from a customer that booked a package deal from US Airways. Here it is:
“Last week I booked a vegas package with them for Aug. and paid via credit card, checked the website last night and the same trip had dropped $100, so I called. Well a supervisor told me, well the hotel dropped the price, but we had to pay them the before price, now if the air went down we could credit you, but however the air did not….. Now maybe I am wrong but I would think that to keep my business and especially the international company I work for, they would in the name of good will, credit me the $100 bucks, I dont want the money, which they have the use of interest free for 2 months. I am writing to the CEO of U S Airways and telling them how I feel. I can use 2 other airlines and most of my friends and business associates can also. I know their airline is staggering, well I will help them fall , it is pretty easy to get the names of the stockholders who are invested with them, let them know, that for a $100 bucks what business they will lose. end of my rant.”
Another message by the same poster:
“One method of dispensing your dissatisfaction is to contact about 10 of the largest investors in a company (who expect to make money) and let them know why you and others will never do business with the company they have money in. ) Friend of ours had a problem with a insurance company, did that, got a check from an investor who was mad as hell that a company would piss off someone for about $20.”
One more of his posts for good measure:
“I bought a Ford product some years ago, had nothing but trouble had to sue them”
How should you handle these customers? Get rid (as in don’t do business) of them, but in a nice, professional manner. It’s more than resources and money at risk, your reputation can be wrongfully tarnished while they try to fight for freebies.
